Working In Partnership With Our Customers
Customers with demanding industrial applications require a high level of service and support. Our reputation as a successful customer-oriented company has been built on consistency and responsiveness in meeting our customers’ needs, including state-of-the art technology, attention to detail, timely communications and on-time delivery. Our sales and application engineers, as well as our customer advocates are knowledgeable and experienced and will work in partnership with you to find the best solution for your application. Our services also include:
- Consultation on application & design for manufacturability
- Order status
- Logistics coordination
- Quote support
- Order history, patterns & tooling on hand
- Monitoring of delivery performance metrics
At SCP, we make is easy for our customers to do business with us. We accept specs for quotes by email or fax and will contact you promptly — usually within 24 hours — for a follow-up discussion with an SCP sales engineer to review the proper product/application design and specification and to finalize your quote.
Our Customer Service Department is available to assist you by phone, fax or email from 7:00 am to 4:30 pm EST Monday through Friday.
Our Commitment To Quality
SCP is committed to meet or exceed the expectations of our customers.
We monitor our progress and encourage customer input to measure our success and provide direction for improvement. We maintain ongoing continuous improvement initiatives as well as a quality management system that meets or exceeds the requirements of current ISO standards. At SCP, our goal is to maintain and improve the outstanding performance of our SCProbond™ silicon carbide materials and our high level of customer service and satisfaction.